Do you ever feel annoyed when calling someone and made a long wait, or the important message you left behind was not up? Do not let that happen to someone else who is calling you. Therefore, that’s the importance of a call center for a company, either for Big Business or for Small Business. Well, if you are a call center for a company, then here is the ethics you should know when receiving a call!
There are many features that you can rely on from the phone. Most importantly, you should understand basic skills, such as transferring calls to another phone, pressing the hold button when the caller has to wait, or switching the phone to fax mode when there are important mails the caller wants to send. Do not let the bad thing happen and you even panicked due to stuttering your technology.
Answer Professionally and Polite
When in the office, try to say hello while receiving the phone while not forgetting to mention the agency where you work with a friendly and confident. Who knows callers are your big clients. Stop all your other activities and try to concentrate on receiving the phone. Answer the phone slowly with a clear, unimpressed sound. If you happen to be outdoors, find a quiet place to keep the sounds around not interrupting your phone conversation.
It’s a powerful weapon so you can remember all the important messages the caller has. Always prepare notes and pens near the phone, so if there is a message that needs to be delivered you can note it immediately. If you have to receive a call to a co-worker who happens to be out of the box, give the caller the option of whether to leave a message, or try to call again a few hours later. Never give someone else’s cell phone number without the owner’s consent, because the phone number is personal.